Masterpiece Group（Myanmar） Co., Ltd.

About

Masterpiece Group (Myanmar)

Established in 2017, Masterpiece Group (Myanmar) is the first foreign-owned BPO company in Myanmar. Operating under the parent company, Masterpiece Group, a Japanese BPO company, we will provide various BPO services, including contact centers, for local companies in Myanmar, while utilizing Japan’s hospitality and know-how in business development specializing in Asia including China, Hong Kong, Thailand and the Philippines, accumulated for over 15 years.

Greeting from CEO

Mingalarbar!!
We established a Myanmar Branch in December 2017 and started to provide call center services for local companies, mainly in Burmese. In Myanmar, many people are still unfamiliar with the terms “outsourcing” and “call center”, and I would like to spread the true goodness of outsourcing and call centers to many people.
I have over 10 years of experience of call center management in Japan and am currently the representative of the Myanmar Branch. We keep in mind the knowledge cultivated over many years and Japanese quality business management and services. I feel that the demand for call centers is increasing day by day in Myanmar, and we aim to be a "safe, secure, and reliable call center" that not only provides call center services but also serves as a consultant for our clients. Our motto is to streamline operations, maintain a certain level of quality, and respond speedy and accurately using the latest technology. I think the most important thing to maintain the above quality is "people". For this reason, we value each and every employee and focus on human resource development. I hope that the company will grow together with employees and that young people in Myanmar will be happy to realize themselves and contribute to society through with work.

Hpauje Kai Hkawng
2020 Dec

Partners and Advisors

Hitoshi Ikeya

EME（Emerging Markets Entrepreneurs）and UMJ Ikeya Investment Ltd

Investment Director／Co Founder

A graduate of Cornell University, Myanmar-born Hitoshi Ikeya has worked for Goldman Sachs, Morgan Stanley, and HSBC Securities. He has been involved in numerous companies in Myanmar — mainly start-ups — through investments, and is also a board member of Bagan Innovation Technology, GL AMMK, and Century Finance, which are among the most successful companies in the country. He is a specialist who is familiar with Myanmar’s investments, market conditions, and economy. Mr. Ikeya and EME will be supporting our management and sales activities.

Bagan Innovation Technology Co., Ltd.

Bagan Innovation Technology Co., Ltd. is the #1 technology company in Myanmar specializing in Burmese language processing. BIT's product, the Bagan Keyboard App, has the largest market share in the country. Their other products include mobile apps, AI chatbots, and e-book apps, among which have gained a large number of users. BIT has been supporting our information system technology.

Global BPO Alliance (GBA)

GBA is the world's first global federation of BPO companies, established in 2017 under the leadership of Masterpiece Group. The alliance has members in 15 countries around the world, and we are the Burmese language provider for GBA. We can provide BPO services in 28 languages utilizing their network as point of contact.

Our features

High Quality and Security

The center manager has 10 years of experience in BPO management in Japan and implements high-quality operations. Our management style is designed in a way that our operators can work in a comfortable environment, while lessening attrition rate. Trainings and operational systems are in place to utilize a high-level of service.
With regard to information security, Masterpiece Group, the parent company, have obtained ISO/IEC27001:2013, an international certification standard for information security management systems (ISMS), and JIS Q 27001:2014, a Japanese standard for information security management systems (JIS Q 27001:2014), and have conducted security management in accordance with these certifications.

Cost Effectiveness

There are many companies in Myanmar that outsource their BPO operations at a fixed monthly rate, but Masterpiece Group (Myanmar) can provide flexible operation costs for your needs. Since subcontracting cost also varies according to the amount of work outsourced, you can achieve optimal cost effectiveness for your client’s businesses.

24/7/365 Operation

Our operation system allows you to respond to your customers 24 hours a day, 7 days a week, and 365 days a year, through various channels such as telephone, email, and social networking sites.

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