High Quality and Security
The center manager has 10 years of experience in BPO management in Japan and implements high-quality operations. Our management style is designed in a way that our operators can work in a comfortable environment, while lessening attrition rate.
Trainings and operational systems are in place to utilize a high-level of service.
With regard to information security, Masterpiece Group, the parent company, have obtained ISO/IEC27001:2013, an international certification standard for information security management systems (ISMS), and JIS Q 27001:2014, a Japanese standard for information security management systems (JIS Q 27001:2014), and have conducted security management in accordance with these certifications.
There are many companies in Myanmar that outsource their BPO operations at a fixed monthly rate, but Masterpiece Group (Myanmar) can provide flexible operation costs for your needs. Since subcontracting cost also varies according to the amount of work outsourced, you can achieve optimal cost effectiveness for your client’s businesses.
Our operation system allows you to respond to your customers 24 hours a day, 7 days a week, and 365 days a year, through various channels such as telephone, email, and social networking sites.
We established a Myanmar Branch in December 2017 and started to provide call center services for local companies, mainly in Burmese. In Myanmar, many people are still unfamiliar with the terms “outsourcing” and “call center”, and I would like to spread the true goodness of outsourcing and call centers to many people.
I have over 10 years of experience of call center management in Japan and am currently the representative of the Myanmar Branch. We keep in mind the knowledge cultivated over many years and Japanese quality business management and services. I feel that the demand for call centers is increasing day by day in Myanmar, and we aim to be a “safe, secure, and reliable call center” that not only provides call center services but also serves as a consultant for our clients. Our motto is to streamline operations, maintain a certain level of quality, and respond speedy and accurately using the latest technology. I think the most important thing to maintain the above quality is “people”. For this reason, we value each and every employee and focus on human resource development. I hope that the company will grow together with employees and that young people in Myanmar will be happy to realize themselves and contribute to society through with work.
Hpauje Kai Hkawng
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Partners and Advisors
A graduate of Cornell University, Myanmar-born Hitoshi Ikeya has worked for Goldman Sachs, Morgan Stanley, and HSBC Securities. He has been involved in numerous companies in Myanmar — mainly start-ups — through investments, and is also a board member of Bagan Innovation Technology, GL AMMK, and Century Finance, which are among the most successful companies in the country. He is a specialist who is familiar with Myanmar’s investments, market conditions, and economy. Mr. Ikeya and EME will be supporting our management and sales activities.
Our Global Network
Depending on the clients’ request, we offer the best location, language and facility. High quality services are provided in any location with cost effectiveness.