The center manager has 10 years of experience in BPO management in Japan and implements high-quality
operations. Our management style is designed in a way that our operators can work in a comfortable
environment, while lessening attrition rate. Trainings and operational systems are in place to utilize a
high-level of service.
With regard to information security, Masterpiece Group, the parent company, have
obtained ISO/IEC27001:2013, an international certification standard for information security management
systems (ISMS), and JIS Q 27001:2014, a Japanese standard for information security management systems (JIS
Q 27001:2014), and have conducted security management in accordance with these certifications.
There are many companies in Myanmar that outsource their BPO operations at a fixed monthly rate, but Masterpiece Group (Myanmar) can provide flexible operation costs for your needs. Since subcontracting cost also varies according to the amount of work outsourced, you can achieve optimal cost effectiveness for your client’s businesses.
Our operation system allows you to respond to your customers 24 hours a day, 7 days a week, and 365 days a year, through various channels such as telephone, email, and social networking sites.
We have provided customer support for this major Japanese electronics manufacturer. Two skilled operators were dispatched and handled phone calls, emails, and chats regarding pre-purchase product questions, and post-purchase product repairs. They have also called customers to conduct satisfaction surveys for the repair services that have been done.
Trivago is a company that operates a global hotel comparison website. We provided telesales work to call Myanmar hotels, and get them listed on the website. The results were excellent in terms of access and acceptance rate.
Kyarlay is a major distributor of baby products in Myanmar. We have handled phone calls to customers who purchased products through their e-commerce site to confirm their purchases.
KEBhana is a microfinance company which is a part of South Korea’s leading bank, HanaBank. We provided calls to inform payment deadlines in advance, via phone.
Our center manager, who has 10 years of experience in BPO management in Japan,
Our center manager, who has 10 years of experience in BPO management in Japan,
Our center manager, who has 10 years of experience in BPO management in Japan, provides high quality operations.
